- Scoiattolo Rosso
FAQ - Frequently Asked Question
Products and gifts
We are located in Carrù (CN), Piedmont, within the area covered by the Piedmont Hazelnut PGI specification. Our warehouse is located at Via Benevagienna 8/A.
Most products are available all year round, but some items depend on the harvest season. Fresh in-shell hazelnuts, for example, are available from late September, following the August harvest. Honey production follows the natural cycle of the apiary and may sell out before the next harvest. We recommend subscribing to our newsletter to receive updates on seasonal availability.
Yes. In addition to individual products, we create customisable gift hampers and gift boxes, ideal for personal or corporate gifts, as well as gourmet favours for events.
For customised packaging, email us at info@italianhazelnut.com. We’ll suggest the best options for the occasion and your budget.
Yes, we collaborate with a small artisan business that creates personalised labels for the occasion and assembles the wedding or event favours.
The earlier you contact us, the better, especially between September and December, our busiest period due to the harvest and the holiday season. For summer ceremonies, we recommend getting in touch at least 4–6 weeks in advance.
For more urgent orders, contact us and we’ll do our best to find a solution that works for both of us.
We do not have a physical shop open to the public with fixed opening hours, but you can purchase directly from our farm by appointment or find us at various trade fairs. Contact us to arrange a visit or find out where we’ll be next.
Orders and shipping
Shipping costs are calculated automatically at checkout based on the parcel’s weight and destination, starting from €9.
Yes, we ship throughout Italy and internationally. International shipping costs and delivery times are calculated at checkout. For large orders or special destinations, please contact us before placing your order.
Yes. If you are in Piedmont or the surrounding areas, you can collect your order directly from our warehouse in Carrù (CN), at Via Benevagienna 8/A. Please contact us in advance to arrange a suitable day and time.
To modify or cancel an order, please email us as soon as possible at info@italianhazelnut.com or call us on +39 338 9909208. If the order has not yet been processed, we will do our best to accommodate your request.
To request a return, go to My Account → Orders and select the relevant order, or contact us by email.
We accept credit and debit cards, as well as PayPal.
Returns and withdrawals
In general, yes. Under European law (EU Directive 2011/83/EU, implemented in the Italian Consumer Code), consumers have 14 days from receipt of their order to exercise their right of withdrawal from an online purchase, without having to provide a reason.
However, there are important exceptions that directly concern food products. Goods that are liable to deteriorate or expire rapidly, as well as sealed goods that cannot be returned for health protection or hygiene reasons once opened, are excluded from the right of withdrawal. This applies to most of our food products.
To find out whether the right of withdrawal applies to your specific purchase, email us at info@italianhazelnut.com before or after receiving your order. We will provide you with a clear answer.
Please email us within 48 hours of receiving your order at info@italianhazelnut.com, attaching photos of both the product and the packaging.
We handle each report directly. Depending on the situation—an incorrect item, damage during transit, or a defective product—we will arrange a replacement or issue a refund.
Take photos of the parcel and the product as soon as you receive them, before opening the package any further, and email us immediately at info@italianhazelnut.com.
Transport damage should be reported promptly and, where possible, also reported to the courier at the time of delivery by signing “accepted with reservation”.