Terms and Conditions

(Pursuant to Chapter I, Title 3, Part 3, Legislative Decree 206 of 06/09/2005 and subsequent amendments and additions)

1. Foreword and effectiveness of the General Conditions

These General Conditions of Sale (hereinafter referred to as “General Terms”) concern the purchase of products and services, made at a distance and made available via the Internet at www.scoiattolorosso.com (hereinafter , The “Site”) in compliance with Italian law as per Legislative Decree 206/2005 and subsequent amendments and additions (so-called “Consumption Code”).

The Seller of Products and the Site Owner is:

Scoiattolo Rosso di Filippi Gianluca
Strada Benevagienna 8/A – 12061 Carrù (CN)
VAT Number: 03467110049
+39 338 9909208

Before entering the order, the consumer who accesses the Site for Purchase (hereinafter “Customer”) is required to read carefully these General Terms and Conditions that are available to him on the Site and which can be consulted at any time by the Customer Also through the link contained in the confirmation email of each order to allow it to be played and stored.

In the event that the person who makes purchases on the Site requires the issue of invoice and / or is not a “Consumer or User” as defined in Art. 3, paragraph 1, lett. (A) of the Consumption Code, will not apply the rules of the withdrawal referred to in art. 7 and 8 of these General Conditions and, more generally, the forecasts that under the same Consumption Code apply only to “consumers” generally defined as “Private”.

The contracts concluded with Scoiattolo Rosso by Filippi Gianluca and on www.scoiattolorosso.com are governed by these General Conditions in accordance with Italian law. The language available to conclude the contract is Italian.

2. Choose and order Products

The characteristics and the price of the various products on the Site (hereinafter referred to as “Product” or “Products”) are shown on the page for each Product.

For the purchase of the items, the Customer must complete and submit the order form in electronic format, following the instructions contained on the Site. The Customer must add the Product to the “Shopping Cart” and after having read the Terms and Conditions Privacy Policy and confirmed their acceptance, must enter the shipping and billing information, select the payment method you want and confirm the order.

By submitting the order from the Website, which has value for contractual bidding, the Customer acknowledges and declares that he has read all of the information provided to him during the purchase procedure and accepts these General Terms and Transcripts in full.

The contract signed between Scoiattolo Rosso di Filippi Gianluca, then for simplicity indicated as www.scoiattolorosso.com or simply “Scoiattolo Rosso”, and the Customer must agree to the acceptance of the order by “Scoiattolo Rosso”. Acceptance is communicated to the Customer through a confirmation email of the order containing a reference to these General Conditions, the order number, the list of products ordered with their essential characteristics and the total price, including the costs Of delivery. Customer will have to check the confirmation email and if errors in the order will take 12 hours after receiving this email contact Customer Service by sending an email with the change or integration instructions at info@scoiattolorosso.com. After this deadline, the order will be processed for shipment and no changes will be accepted without prejudice to Customer’s rights under the following Article 7.

Once the order has been received, “Scoiattolo Rosso” will check the stock availability for the order evasion. In the event that one or more Products are unavailable, “Scoiattolo Rosso” Customer Service will promptly email the Customer, who will be able to respond within the next 12 hours to confirm the shipment of any other available Products or Cancel it. If no response is received within this deadline, the order will be deemed confirmed and the Available Products will be shipped. If only a few Products do not appear in stock, “Scoiattolo Rosso” will sort the order with the Available Products. In either case, the amount of missing items will be canceled immediately depending on the payment method chosen.

3. Product Information

Product Information and Features are available on the Site.

The visual image of the Products on the Site (photo and / or filmmaking), when available, normally corresponds to the photographic image to complete the descriptive card of the selected product. It is understood that the image of the Products themselves is for the sole purpose of presenting them for sale and may not be perfectly representative of its features and qualities but may differ by color and size. If there is a difference between the image and the written product card, the description of the product card is always faithful.

4. Prices and shipping

Prices of products and services are expressed in Euros. The prices of the articles in the catalog, are inclusive of all taxes and taxes currently in force in Italy.


The computer system, at the time of closing the order, automatically generates the expected shipping cost. This procedure is valid both for orders to be delivered on Italian territory and for those to be delivered abroad. Through a drop down menu, Customer will have to choose the State where the goods will be delivered. In the event that the Customer erroneously selects the State of dispatch or special places in the Italian territory, as indicated in the expedition menu, “Scoiattolo Rosso” reserves the right from now to charge to the Customer the higher costs of Shipment incurred due to incorrect imputation.

5. Payment and billing

5.1 Payment methods

Customer will be able to pay the price of the Products and the related delivery charges via PayPal©, bank transfer and cash on delivery.

Credit Card

The circuits on which you can buy within the Site (through PayPal) are:

Visa©, Maestro©, Carta Aura©, Discover©, American Express©, MasterCard©.

Direct Bank Transfer

Customer will have to make the transfer within 3 days of the order date.

If you do not verify the order will be canceled and the merchandise will be made available again for purchase by other Customers. Customer who has not made the transfer can be contacted by Customer Service in order to clarify whether the cause of non-accreditation is to be attributed to the Customer’s will not to confirm the sale or for other reasons.

Data for the transfer:

Filippi Gianluca

Payment reference:
The customer must indicate in the transfer order the date and order number, which can be found in the confirmation email.

Cash on Delivery

Payment will be made upon receipt of the Products and may only be made in accordance with the instructions provided by the courier. For shipment by mail, a fee of 5€ is required for the shipment.

5.2 Billing Orders

If the purchase is carried out by a professional, it will be possible to request the invoice to be issued by selecting the appropriate box during the order procedure and entering the billing data including tax code and / or VAT number. In this case, the invoice will be sent by email to the address indicated. The professional is responsible for the correct entry of the billing information and is expressly informed that in the event of a request for the invoice at the order of the order, it will not be possible to request it later.

6. Shipping and delivery

Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the “Shipping Data” field.

All purchases will be delivered by express courier (hereinafter referred to as “Courier”) from Monday to Friday, excluding holidays and national holidays. “Scoiattolo Rosso” is not responsible for any unpredictable or unlikely delays.

Once the products are shipped, the Customer will receive a confirmation email that will include a link to refer to the tracking of the shipment.

In any case, except in the event of force majeure or chance, Ordinary Products will be delivered within a period of 7 (seven) working days from the day following the date on which “Scoiattolo Rosso” confirmed the order to the Customer through appropriate confirmation email.

Delivery services currently operational:

Express Courier

Shipments abroad can be made with different couriers depending on the country of destination so as to provide the customer with the best available fare.

7. Right of withdrawal

The Customer has the right to withdraw from the Purchase Agreement for any reason, without the need to provide explanations and without any penalty, except for the exclusion cases provided for in Section IV below. In order to exercise this right, Customer will have to send a “Scoiattolo Rosso” within 14 days of receipt of the goods.

This communication must be sent by registered letter A / R, addressed to: Scoiattolo Rosso di Filippi Gianluca – Strada Benevagienna 8/A – 12061 Carrù (CN) – “Scoiattolo Rosso”, Upon receipt of the communication, it will open a practice for the management of the yield and will communicate to the Customer the instructions on how to return the Products, which will be via courier indicated by “Scoiattolo Rosso”.

The right of withdrawal is governed by the following conditions:

I. The right applies to the product purchased in its entirety; Therefore, if the Product is made up of multiple components or parts, it is not possible to withdraw only on part of the Product purchased.

II. In the event of the exercise of the redemption right, “Scoiattolo Rosso” will repay to the customer the full amount of the delivered goods, including the shipping costs, if any, within 30 days of the receipt of the notice of withdrawal, Of “Scoiattolo Rosso” to suspend the payment of the refund until the actual receipt of the goods. Refunds will be made using the same payment method used by the Customer, unless specifically requested by the Customer in a different manner. In the case of a wire transfer or payment, the customer will be required to provide the banking coordinates on which to obtain the repayment (account holder, name and address of the Bank and IBAN).

III. Also, in order to be able to guarantee the return of the goods in accordance with the following Article 8, the products must be returned using the same packing used for shipping from “Scoiattolo Rosso”.

IV. In addition to the cases indicated in the Preface (non-consumer and / or invoicing customer), the right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014:

  • Order of Customized or clearly customized products;

  • Order of Products that may be deteriorating or expiring rapidly;

  • Sealed Products Order that can not be returned for health reasons or related to health protection or that were opened after delivery.

With respect to the cases of exclusion of the withdrawal listed above, the Customer in particular is informed and agrees that Products that “are likely to deteriorate or expire quickly” include all Foodstuffs (including wines, spirits and beverages), as the characteristics And the quality of these types of Products are subject to alteration also as a result of inappropriate storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal applies only to products purchased on the site that can be returned to “Scoiattolo Rosso” and placed on the market without any hazards to the health of consumers (such as clothing, Kitchen utensils, books, etc.).

In cases of exclusion of the right of withdrawal, “Scoiattolo Rosso” will return the purchased products to the Customer, charging the shipping costs.

8. Free Returns

Scoiattolo Rosso, from the point of view of customer service quality, fully retains the shipping costs for the return of the Products in case of exercise of the right of withdrawal.

In order to qualify for such a free shipment, Customer intending to exercise the right of withdrawal must comply with the procedure described in the previous article 7 and wait for the “Scoiattolo Rosso” to contact you to arrange the delivery of the Products to the courier.

9. Warranty and Compliance Failures

In the event of defects in the conformity of products sold by “Scoiattolo Rosso”, Customer must immediately contact Customer Service using the email address info@scoiattolorosso.com

The legal guarantees provided for in Articles 129, 130 and 132 of the Consumption Code apply to the sale of the Products. The Customer has the right, at his discretion and provided that the Product type permits, to repair, repair or replace the Product in a manner consistent with the Product’s compliance, or at an appropriate price reduction or termination of the contract. The Customer is deprived of such rights if he does not immediately report to the “Scoiattolo Rosso” the defect of conformity found within two months of the date on which he discovered the defect, provided that it is not a product that by its nature is perishable or Subject to expiry in a shorter term; In this case the defect must be denounced within the deadline of the expiry of the product.

10. Errors and Limitations of Liability

The information about the products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors which, therefore, “Scoiattolo Rosso” will not be held responsible unless it is in the event of a guilty verdict or a serious fault.

“Scoiattolo Rosso” reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update the information at any time without prior notice, without prejudice to Customer’s rights under Present the General Conditions and the Consumption Code.

Except of gross negligence or guilt, any Customer’s right to compensation for damages or the recognition of compensation, as well as any contractual or non-contractual liability for direct or indirect damages to persons and / or things caused by failure to accept or evade, even partial, shall be excluded , Of an order.

11. Complaints

Any complaint should be forwarded to “Scoiattolo Rosso” using the email address info@scoiattolorosso.com

12. Applicable Law and Competent Forum

The contract governing the terms of sale between the Customer and “Scoiattolo Rosso” is understood to be concluded in Italy and governed by the Italian Law. For settlement of disputes relating to the interpretation, execution or termination of these General Conditions or individual purchase orders if the Customer is a Consumer pursuant to the Consumption Code, he shall exclusively have the jurisdiction of his or her residence or residence Domicile if located in the Italian territory; In all other cases, the territorial jurisdiction is exclusively that of the Forum of Cuneo, any other competent forum excepted.

According to Article 1341 c.c. The Customer declares that he has read and agreed specifically to the following Articles of these General Conditions: 4 (prices and dispatches), 6 (liability for delays in delivery), 7 (right of withdrawal), 10 (errors and limitations of liability).